Return Eligibility
At Headlinetouch, we accept returns for most items within 30 days of the original purchase date. To be eligible for a return, your item must be in new, unused condition with all original packaging, tags, and accessories intact. Items showing signs of wear, damage, or missing components may not qualify. Please note that eligibility can vary depending on product type, reason for return, and order-specific circumstances — our team will review each request individually to determine the appropriate resolution.
Non-returnable Items or Situations
Certain items and scenarios are excluded from our standard return policy. This includes personalized or custom-made products, digital downloads, opened hygiene-sensitive items (such as earbuds or wearable devices with direct skin contact), and products explicitly marked as final sale at checkout. Additionally, orders cancelled after shipment has been dispatched, or items returned outside the 30-day window, generally do not qualify for a refund. Promotional bundles or limited-edition releases may also carry specific terms — these are outlined at the time of purchase.
Refund Process
To begin a refund request, please log into your Headlinetouch account and navigate to your order history, or contact us directly using the information provided below. Once your request is received, we’ll review it and send confirmation with next steps — usually within 1–2 business days. If approved, your refund will be processed to your original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your financial institution’s processing time.
Late or Missing Refunds
If you haven’t seen your refund appear within 7 business days after receiving confirmation that it was issued, please first check your bank or credit card statement for pending transactions or processing delays. Some banks require additional time to post refunds. If it’s still not reflected after this period, contact us with your order number and proof of refund confirmation — we’ll investigate promptly and assist in resolving any discrepancies.
Exchange Requests
We’re happy to consider exchanges for eligible items, particularly in cases involving sizing issues, color mismatches, or minor manufacturing inconsistencies. Exchanges are subject to availability and are processed on a case-by-case basis. Please note that we do not automatically issue exchanges — you’ll need to initiate a return first, and once received and inspected, we’ll coordinate the replacement shipment if appropriate. Shipping costs for exchanges follow the same guidelines as standard returns.
Return Shipping
Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item shipped). For returns over $75 USD (or equivalent in local currency), we strongly recommend using a trackable shipping service and retaining your tracking number and proof of postage. While we don’t require insurance, purchasing shipping insurance is advisable for higher-value packages. If you need the return address and it isn’t listed on your packing slip, please reach out to us via email — we’ll provide it promptly.
Contact Information
For all return and refund inquiries, feel free to reach out to our support team at [email protected]. You can also visit our website at www.headlinetouch.com for order tracking and account management. If you need the physical return address for your package, please email us with your order number — we’ll respond with the correct details right away.